5-7 Trinity Rd, Scarborough YO11 2TD
01723 370977

Privacy Policy

 

GENERAL

This privacy statement discloses the privacy practices for Jitterbugs Childcare in relation to this Jitterbugs Childcare website (the “Website”):

“we”, “us” and “our” refer collectively to Jitterbugs Childcare

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you upload information to this Website, download it, or are merely visiting. We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to info@jitterbugschildcare.co.uk, or via the other methods on our contact page.

Date: 24th May 2018
Next Review Date: 24th May 2019


SUMMARY

Here is a summary of our Privacy Information Notice; click on any of the linked headings to view further information.

  1. Who are we?
    We are Jitterbugs Childcare, a 72-place Scarborough nursery catering for children aged 0 – 11 years.
  2. How do we collect information from you?
    We obtain information about you when you contact us to enquire about our services and when you use our website
  3. What information do we collect & how is it used?
    We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. We also collect your information if you contact us via one of the forms on our site.
  4. Controlling your information
    You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us.
  5. Use of ‘cookies’
    This website uses cookies; by using and browsing the Jitterbugs Childcare website, you consent to cookies being used in accordance with this Policy. If you do not consent, you must turn off cookies or refrain from using the site.
  6. Security
    Jitterbugs Childcare takes security seriously. Our internal Data Security Policy details the steps we take to safeguard and secure the information we collect.
  7. Data Breaches
    Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Jitterbugs Childcare will promptly notify you of any unauthorized access to your personal information.
  8. Complaints
    If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter. If you are not satisfied with our response you can also complain to the Information Commissioner’s Office (ICO).

1. Who are we?

We are Jitterbugs Childcare, a nursery based in Scarborough.

Our registered address is: 5 & 7 Trinity Road, Scarborough, North Yorkshire YO11 2TD, United Kingdom. Full contact details can be found here: Open Contact Page.


2. How do we collect information from you?

We obtain information about you when you contact us to enquire about our services. This may be via telephone, email or one of our contact forms.

We also collect information from you if you leave a comment on our blog.


3. What information do we collect & how is it used?

We collect information to allow us to fulfil our obligations to our clients, and to respond to business enquiries. The table in section 3.3 below outlines exactly what information we collect, and for what purpose.

3.0. Sensitive Data

We do not gather sensitive personal data (e.g. health, genetic, biometric data; racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sexual orientation, and criminal convictions). We expressly request that you do not provide any such sensitive data to us.

3.1. Children’s information

Please contact us for more details regarding our child safety procedures. We do not show photos of Children on our website, if this were to happen it would only be with the expicit consent of the parent(s).

3.2. Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may pass your information to third party service providers who we have engaged for the purpose of completing tasks and providing services to you on our behalf (for example, we may provide your contact details to our server administrators - Colour Creation). We disclose only the personal information that is necessary to deliver the service.

We also use a number of 3rd party services to help us fulfil our contractual obligations – for example, our server host & admin, United Hosting & Colour Creation, may require access to the website and directories. These 3rd party services are listed in full below; we have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance), and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.

3.3. Details

The following table outlines the personal data we collect and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:

Name What Legal Ground Purpose 3rd Parties Data Retention
Email Prospective, client & supplier contact information Legitimate interests To allow initial and ongoing contact with clients etc. United Hosting & Colour Creation Until request for deletion.
Contact Forms Your name and email address. Legitimate interests To allow website users to contact us regarding their needs & and general enquiries. Held on our server, hosted with United Hosting Until request for deletion.
ReCaptcha Website validation (anonymised – full IP address is NOT stored) Legitimate interests To protect our website from spam and properely autheticate form data Google
We have signed DPA & anonymise IP addresses
16 months
Server Logs IP address Legal obligation To help prevent DoS (Denial of Service) attacks; for website security and diagnostics. United Hosting Server logs are stored unencrypted for 7 days, and then moved to an encrypted backup which is stored indefinitely and only accessible by United Hosting.

4. Controlling your information

You have certain rights concerning the information we hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact us, including your email address in the first instance (this is the unique identifier we use to identify and collate personal information).

4.0. Requesting a copy of your information

You may request a copy of any data we hold about you. Upon request, we will provide a CSV file (which you may open in a program such as Microsoft Excel) containing the personal data we hold on record about you.

4.1. Updating or correcting your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please contact us so we may correct our records.

4.2. Deleting your information

You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if we need to use that data to fulfil our contractual or legal obligations), your personal data will be deleted on request.

4.3. Automated decision making

We do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.


5. Use of ‘cookies’

Like many other websites, the Jitterbugs Childcare website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

The cookies we use are ‘1st party’ cookies. We don’t use any ’3rd party’ cookies (these are often used to track behaviour across a range of websites, so targeted advertising can then be applied. We don’t do this!!) The following list outlines what we use cookies for:

Google Recaptcha: Google Recpatcha sets cookies to provide it's validation service. This helps to ensure that our website is protected from the kinds of spam associated with website contact forms. We anonymise your IP which is in line with Google’s GDPR recommendations.

If you do not consent, you must turn off cookies or refrain from using the site. Most browsers allow you to turn off cookies. To do this, look at the ‘help’ menu on your browser. Switching off cookies should not noticeably restrict your use of this website.


6. Security

Jitterbugs Childcare takes security seriously. In order to protect your information from loss, misuse or unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. These steps include the following:

– Data minimisation
– Password best practice
– Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access and storage
– Staff training and accountability on data protection


7. Data Breaches

Our Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Jitterbugs Childcare will promptly notify you of any unauthorized access to your personal information.


8. Complaints

If you wish to raise a complaint on how we have handled your personal information, you can contact us directly and we will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).